Seed Guarantee

Our germination rates are the best standard of seed quality for our diverse customer base. We want you to be successful growing our seed. In order to achieve this, we regularly test our seeds for viability and germination. 

Many factors influence the performance of seed such as temperature, light, water, weather, storage and the skill of the grower that are out of the control of flyinggarden.store. In other words, a grower can cause high-germination rate, viable seed to fail. Nevertheless, we unconditionally guarantee all our seed for 80 days from the ship date and will accept returns on seeds for any reason for 80 days. If a portion of seed is returned, we will accept returns on a prorated basis. See below for details. We do not accept returns on seeds after 80 days from the ship date for any reason.

 

Non-Seed Products Guarantee

We guarantee all other non-seed products for 80 days from the ship date and accept returns on these items for 80 days from the ship date. We do not accept returns on any products we sell after 80 days from the ship date. For some non-seed products we sell, the warranty is provided by the manufacturer past 80 days. In such cases, we will assist in contacting the manufacturer for warranty support.

 

 

Return Procedure

Please follow these steps to initiate a return:

1. If your seed fails to germinate based on its unique requirements, or you are having issues with other products, please contact us immediately so we may be of assistance to you and attempt to resolve the issue without a return. We have experienced growers on staff that can help you with trouble shooting.
2. Contact our customer service department within 15 days for authorization for returns after you received the package. We do not accept any returns unless they are authorized by our customer service team. You can contact customer service by email during regular business hours,  gardenlifetime@flyinggarden.store
3. Customer service will provide you with all the necessary instructions and details for returning products. Returns must be received by us within 8 weeks from the date of the return authorization. Returns received by us after 8 weeks are not subject to refund. As an example, if you contact us on the 14th day to authorize a return, your products are eligible for return, and you will have an additional 8 weeks to make sure we receive the product.

Refunds

We offer one option for refunds.

• When you return authorized product and opt for a refund, we deduct a 10% restocking fee, and you must arrange and pay for return shipping.
• Please allow up to 2 weeks from the time we receive your refund to be processed. We make every effort to provide the refund sooner but depending on circumstance can take up to two weeks.Please note that we do not pay return shipping on international orders.

Return Address

Please contrct with us by email gardenlifetime@flyinggarden.store if you need the return address.

Please Note: All returns MUST BE AUTHORIZED and must follow the directions you receive from customer service with your authorization. Please do not ship returns to our warehouse without first obtaining a return authorization and instr.